Frequently Asked Questions -- Answered By Our Experts
Your Satisfaction Is Our Priority
Over the years, our customer obsession has allowed us to continue delivering the industry-leading customer service we are known for. Our team's number one goal is making your custom apparel come out as close to your vision as possible. Whether it's help with your design, with adding new garments, or simply with specializing your order to your needs, our support team can help make it happen. This focus on customer satisfaction has made RushOrderTees.com the leading brand in custom apparel.
Do you need immediate help with your order?
Give us a call at (800) 620-1233 and talk to an expert who will assist you right away.
What are your hours of operation?
We're open 7 days a week, for your convenience:
Monday: 8:00am - 10:00pm
Tuesday: 8:00am - 10:00pm
Wednesday: 8:00am - 10:00pm
Thursday: 8:00am - 10:00pm
Friday: 8:00am - 7:00pm
Saturday: 9:00am - 5:00pm
Sunday: 9:00am - 5:00pm
Even when we're not live, you can always reach us via email at firstname.lastname@example.org, and we'll reply no later than 12 hours later. In most cases we respond within 2-3 hours.
How does your pricing work?
You want clear and concise pricing without any hidden costs, fees, or fine print.
We made that possible by building a feature-rich, real-time quote calculator that cuts out the fluff and gets right to what matters, an all inclusive price.
When it comes to pricing your quote, there are five things we consider:
2. Garment Style
4. Ink Colors on Front/Back
5. Printing Method
Pro Tip: If you’re looking to save money, decrease your ink colors, increasing your order quantity, or select a different garment style that may lower your cost.
When you call us, a real person picks up the phone to allow you to work through your project with an expert.
When you use our Design Studio, we calculate your quantity and design for real time pricing.
How Quickly Can I Receive My Order?
We have free and rush options. Free delivery is a 9-12 business day range. If you’re on a hard deadline and you need your shirts yesterday, you can expedite for a specific date and we will make sure it happens.
If you need your gear today or tomorrow, we’d love to help make it happen—call us or live chat with us now. We take a lot of pride in being able to say we offer faster turnaround times than anyone in the industry and we won't take an order if we can't hit your deadline.
We guarantee your delivery date because we know how much it means to your event and/or group.
Where are you located?
We are proudly headquartered in Philadelphia, PA. We print and ship nationwide and make sure your order gets to you on time.
Can you ship outside the contiguous U.S.?
No matter where you are in the world, we’ll make sure your package arrives via USPS and UPS.
If you’re in Alaska, Hawaii, Canada, or an APO, we can ship to you (additional shipping charges may apply). If you’re somewhere not listed, just give us a call and one of our experts will help you set it up.
Do you have a minimum order quantity?
We have worked very hard to allow no minimums on all printed products. Embroidery products have a minimum of 3 or 6 pieces depending on the product.
Whether you’re looking for 1 garment or 100,000, we’re happy to help.
Are your prices in Canadian dollars?
At this time, all prices quoted on RushOrderTees.com are in USD. However, if you’d like to place an order and aren’t sure about currency conversion, our Project Specialists are here and happy to help answer all your questions! Call, email, or live chat with them now!
Do you offer products made in the USA?
Yes! We pride ourselves on offering a wide selection of quality, sustainable, organic, and even U.S.-made goods.
If there’s a brand or garment you’re specifically looking for but don’t see on our website, don’t hesitate to drop us a line. We’re always expanding our catalog, and if we don’t have it listed there, we can most likely get it.
For more information, please browse our catalog.
How does your sizing work?
Sizing varies from brand to brand and garment to garment, but roughly 80% of the products on our website run true to size. For products that tend to run a little large or small, we always make sure customers know what to expect and how to order appropriately.
For our most popular products, detailed sizing charts—complete with pictures—can be viewed in the Design Studio. After selecting your garment, click the “Next Step” button. Under the orange “Calculate Price” button, click on “Find the Perfect Fit.” If you can’t locate that, a detailed sizing chart can be found under each garment in our catalog. Click on your desired item, scroll down to the bottom of its product page, and you’ll notice detailed sizing specifications for most sizes Youth Extra Small up through Adult 5XL.
If you still have any questions about a specific product, don’t hesitate to give our Project Specialists a call at (800) 620-1233.
Can I order a blank sample?
Of course! Picking the right product is a critical aspect of the buying process.
Note: To make the process seamless as possible, have the style numbers ready when placing your sample order.
How can I add custom names and numbers to my design?
Adding names and numbers to your design is simple with our custom Design Studio.
When you enter the studio, click the “Names & Numbers” tab in the toolbar. From there, using the menu on the left-hand side, you’ll be able to input a custom list of names and numbers.
Can I print trademarked materials?
Unfortunately, we cannot. Every customer is responsible for ensuring the rights to use their design and indemnify us for the production of products with your uploaded files.
If you're having trouble figuring out a design, or want to create something inspired by something you've seen, our graphic designers love a good project and are more than happy to help.
I want to print on a sleeve. Is that possible?
Yes. If you want to print somewhere outside of the standard front and back print areas, it's no problem: Finish the rest of your design, save it, and before checking out, give our t-shirt experts a call at (800) 620-1233.
They’ll pull up your order, make the necessary art changes, and even send you a final proof for your approval before the order goes into production.
Can I select different styles/sizes of garments in the same order?
This is easily one of our most frequently asked questions, and the answer is: Yes, of course!
For sizing, you’ll be able to select the sizing after you’ve selected a product, colors, and your design. Once you hit the orange “Next Step” button in our design studio and select your order type, you’ll be taken to a screen to select sizing. You can also select sizes on the left-hand menu after clicking on the “Your Products” tab on the bottom toolbar.
Selecting a different garment style is just as easy. In the Design Studio, select “Your Products” in the bottom toolbar, then, on the left-hand side, click on the “+ Add Style” button.
From there, you can select from a variety of different styles—everything from short sleeves and polo shirts, to tank tops and crewneck sweatshirts.
If you’d like to select different styles of garments between two or more brands—say, for instance, an American Apparel t-shirt and a Gildan hooded sweatshirt—our Project Specialists are more than happy to assist you.
Additionally, if you’d like to select two different types of garments—say, for instance, hats and t-shirts—our Project Specialists can help set you up with that, too.
Whatever you’re looking for, we’ll help make it happen! Give us a call. (800) 620-1233.
How do I find a saved design?
Every single design is attached to an email address. Whether this is your first time ordering from us or your hundredth, all your designs can be found under the email address you provide.
To locate a previously saved design, head to RushOrderTees.com and, in the top right corner of the screen, click “Login / Retrieve your Designs.” From there, you’ll enter in your email address, and voila! All your designs will display.
If, for some reason, you can't locate your saved designs, you can always check in your email inbox via email by searching for anything from email@example.com!
Do you currently have any promotions available?
We’re always doing whatever we can to make our products more affordable for our wonderful customers. If you’re ever looking for promotions, check the RushOrderTees coupons page.
You can also message us on Facebook, as well as call, email, or Live Chat with us to find out for sure.
Can I add multiple shirt colors to the same order?
Absolutely! Like adding a different style garment to your order, adding a different color is as simple as heading to the Design Studio, and then clicking “Your Products” on the bottom toolbar, then “Add Another Color” on the left-hand menu (above “+ Add Style”).
How do you print your custom t-shirts and apparel?
Custom Screen Printing is far and away the most popular service we offer, but we proudly offer a variety of different printing methods that we utilize depending on every customer’s personal preference, type of design, and budget.
Can I upload my own artwork into the design studio?
We spend a lot of time trying to figure out how to build the best Design Studio in the industry. We built it from the ground up with our customers in mind, and we always love hearing new feedback about it.
If you have your own pre-made design and don’t want to utilize our design tools, you can upload it directly into the studio, size it the way you want, and proceed to check out! It’s as simple as taking the file and dragging it into the design studio window. The studio will automatically upload it, and the only thing you need to do is select from the Print Options on the left-hand menu.
Quick Tip: For the most realistic coloring and detail, select the “Full Color Printing.”
Can you ship my order to multiple recipients?
We’re here to make our customers’ lives easier. If you’re interested in placing an order but need shipping to multiple locations, our Project Specialists can get that set up in moments. Call in at (800) 620-1233.
Keep in mind, however, that if you’re trying to take advantage of our fast free shipping, it only applies to one address per order. Any additional shipping locations will be an extra fee.
How can I be sure my design will be centered?
Our customers benefit from a lot of perks, but one of their favorites is our complimentary art review. Each and every design that comes through our doors gets reviewed by a real person and edited for quality, colors, and mistakes—including image centering.
If you’ve ordered five pieces or more, your order won’t be printed without your approval of a final proof. You have final say on everything, and we won't do anything without your expressed permission.
What if I have special instructions for my design?
We made our design studio as easy for our customers to use as we possibly could. If you have special instructions for your design, or any comments you'd like us to make note of, you can input them directly into your design studio design.
On the right-hand menu of the studio, above the buttons that say "Save" and "Next Step," you'll see a button to add notes. Add your notes in the text editor on the left-hand menu, and don't forget to save it. Our graphic artists will review the note with your design.
What is your return policy?
We want your experience with RushOrderTees to be worry free. Learn more about how our industry-leading Print-It-Right Guarantee has you covered.
If you have any questions about our products or services, speak to a t-shirt expert at (800) 620-1233.