Raising the Standard to Create Remarkable Experiences
RushOrderTees Satisfaction Guarantee
Since the very beginning, our primary focus has been on accuracy and quality combined with speed.
Customer satisfaction is at the top of our list of core company values and we are always looking for ways to improve our customer experience.
The RushOrderTees Difference
The Highest Rated in Customer Satisfaction & Reliability
• From assisting you place your order to providing quality one-on-one design assistance, we are happy to assist with all of your questions.
• We are available 7 days a week to make sure you have an amazing experience. Call (800) 620-1233 or email email@example.com.
Reprint and Refund Policy
In the event your print differs materially from your approved proofs, we will do our best to assist you with a reasonable resolution. Since your order is a completely customized product and only useful for you or your organization, all sales are final and we cannot be held responsible for late deliveries coming from UPS, USPS, or Fedex delays. All reprint and refund requests are ultimately decided by our management team. If you'd like a full refund, you must return your order within 15 days of your order delivery date so we may make a determination.
Complete Design, Order Review, & Customer Approval Process
Our proofing guidelines are in place to optimize both your experience and our production process in order to deliver high quality products on-time. How we treat your order will depend on whether this is your first order or you are reordering a design we’ve printed before.
Each and every new order receives professional design support. Our design experts will review your order to ensure your idea looks outstanding when printed on quality garments. We check the size of your art against industry standards and make sure that it’s properly aligned on the garments you’ve selected. When necessary, our design experts will make enhancements along the way as they review.
If your design will be printed on five or more pieces, we'll send you a digital proof. We’ll ask that you review and approve that proof before printing begins to make sure we are aligned. The quicker you can respond with approval or changes, the more time we can spend on producing your order prior to your deadline.
If you've ordered four pieces or fewer, we'll start printing your order immediately after it's reviewed and enhanced by our professional design team. We’ll only send a proof when our experts think that your design is complex and needs your approval, or in the case where you’ve specifically left a note at checkout or if you let your sales rep know you'd like a proof.
If you’ve ordered with us before and are placing a reorder for the same design, we may not send a proof and ask for your approval again. If you’d like a proof for a reorder, just let us know in the notes section at checkout or let your sales rep know when you place your order with them.
Communication and Updates
We believe it's important to include our customers in the printing process, so we keep them informed every step of the way. Accuracy and deadline are our top priorities, so we will email you as your order progresses. We will email and test you when your proof is ready, when it ships, and when it is successfully delivered.